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Fast Response and Delivery
I would just like to thank you for the fast response and delivery of my order cause we have a small ...
(read more)
By David A.
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Things We Manufacture |
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CSH Incorporated is dedicated to offer low shipping cost through UPS and USPS. We offer standard UPS, Expedited UPS as well as USPS Mail shipping services. Calculating your shipping cost is a new feature we have added to our site. Just simply add the item(s) to your shopping cart and click “calculate shipping cost” noted in red. This will bring up a new window for you to enter your zip code in and show you the different shipping options available to your area. (YOU DO NOT NEED TO CREATE AN ACCOUNT TO USE THIS FEATURE)
*Please note that EDD is based on orders placed prior to 4PM EST. All orders placed before 4PM EST Monday-Friday will be processed and shipped out the same day.
Shipping
We do not use FedEx or DHL. If you have a FedEx account number and would like us to ship out FedEx using your account number we can do so upon your request.
UPS only ships to valid street addresses (no P.O. Boxes). If the only address you have is a P.O Box, you may select the USPS service.
Shipping weights
Every attempt is made to be sure weights are accurate for listed product and may show variation due to packaging and size. Please note that UPS will use "dimensional weights" (a calculation based on size of package and not the weight) this will cause the rate to show higher on large size (but light) parts. CSH often will compensate for this by listing a higher weight for a product than the actual weight. Feel free to call us for explanations if unclear.
If an item is out of stock in our local warehouse some items may be "Drop shipped" from a remote warehouse to avoid delay in shipment. Other cases may call for items to be shipped directly from the manufacturer.
SATURDAY shipments are available in some areas. You MUST call and specify SATURDAY DELIVERY. There are additional fees that will apply.
Next Day Air shipments: Orders shipped next day air on Friday will be delivered on Monday.
2nd Day Air shipments: Orders shipped 2nd Day Air on Thursday will be delivered on Monday. Orders shipped 2nd Day Air on Friday will be delivered on Tuesday.
3 Day Select shipments: Orders shipped 3 Day Select on Thursday will be delivered on Tuesday. Orders Shipped 3 Day Select on Friday will be delivered on Wednesday.
If you provide us with a VALID email address you will be notified with a tracking number for your shipment.
Shipping Damage: It is the customer's responsibility to review all items for damage prior to signing the shipping receipt. If after you have received item and have signed for it you notice damage to the item, it is your responsibility to file a damage claim with the shipping company.
To our Canadian customers, please be aware of the "duty / brokerage" charges, they are associated with the product cost they can be quite high. We are sorry as we have no control over these fees. Please check www.UPS.com for clarification.
Other than unusual items or occasional shortages (you will be notified ASAP if shortage occurs, during normal business hours Monday through Friday 8:00 am to 5:00 pm Eastern time) orders will be shipped out within 24 business hours (Monday through Friday, less Holidays) upon receipt of your credit-approved order.
*NOTE* When an item is delayed through UPS or USPS beyond UPS or USPS control due to Weather Related Issues, Government Issues, Natural Disasters, etc. CSH is not responsible for shipping delays or cost for these errors.
Returns:
***All products have specific wiring / hookup / assembly requirements, please follow instructions specific to your item. It is suggested that a licensed electrician, plumber or technician do your installations. Improper actions may cause injury, product failure as well as voiding warranties.
1. For a return claim to be process a RMA # (return materials authorization) will be issued upon request. This RMA # is required to process your return. If we receive part back to us with out an RMA # no refund will be issued.
2. A copy of the packing slip or the original packing slip must be inside the box when item is returned. A packing slip is required to process your return. If we receive part back to us with out a packing slip your refund is subject to approval and a refund may be reduced or not issued. NOTE: SPECIAL ORDER ITEMS OR LARGE QUANTITY ITEMS MAY BE SUBJECT TO RESTOCK FEES, PLEASE CALL TO DISCUSS AS CONDITIONS FOR THESE CASES MAY VARY.
3. Once an RMA # is issued you will have 10 days to return the item back to us. After these 10 days have passed, your refund is subject to approval and your refund may be reduced or not issued. You have 30 days after the purchase date to receive a full part cost refund. If your purchase date is beyond 30 days and you still require a return, you will be subject to a 25% re-stocking fee.
4. Please allow 1 to 3 days on returns for a credit to be issued if required due to serial number verification, testing, etc. You will be notified once we have received the item back to us and a refund has been issued.
5. If an item is returned to us not in the original box or has writing on the outside of the box you will be charged a re-boxing fee. To avoid this charge be sure to return item in its original box with its original packing contents.
6. If a package is refused for any reason. Your refund amount due may be adjusted to reflect any but not limited to; any re-stocking fees, shipping charges for return of item, and/or UPS refusal charges.
7. Any item to be returned for credit which is not for warranty(warranty product to be reviewed prior to refund) can not have any evidence of installation i.e. bolt marks, cut/shortened wires, shaft set screw marks, shortened shaft or any other evidence of installation. This will be interpreted as "used" and is not resalable as a "new" product. Such evidence may cause the refusal of refund either full or partial.
8. Due to some items being sent from other warehouse. All returns must be returned back to our warehouse location:
Returns MUST be sent to:
CSH Incorporated
1003 S. Washington St.
Owosso, Michigan 48867
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